In this section:

How To Make An Insurance Claim

At Petplan Sanctuary we pride ourselves on offering excellent customer service and aim to pay claims fairly and as quickly as we can for our customers. For more information on making a claim, please see below.

Alternatively, you can call us on 0345 070 1064

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1. Insurance Claims for Care, Custody and Control of Animals including:

  • Veterinary Fees
  • Death of Animal
  • Loss by Theft or Straying
  • Loss of Boarding Fees
  • Advertising and Reward
  • Animals in Transit

If you need to submit a claim under any of the above sections of cover please either:

  • Contact the Petplan Sanctuary team on 0345 070 1064

2. Insurance Claims for all other sections of cover including:

  • Property Damage
  • Business Interruption
  • Money
  • Goods in Transit
  • Specified All Risks
  • Frozen Foods
  • Employers' Liability
  • Custodial Responsibility
  • Public Liability, Products Liability and Professional Indemnity

If an accident, loss or damage occurs or any circumstances arise which may cause a claim to be made please:

  • Contact the Petplan Sanctuary team on 0345 070 1064
  • Unfortunately a claims form is not available for these types of cover