What Customers Say

Find out what our customers think about our pet business insurance and why we have been around for over 30 years.

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I’ve been with Petplan Sanctuary for eleven years. I’ve always found them very helpful and friendly. Claiming is easy, self – explanatory and un-complicated. You just fill in the necessary forms. I’ve been with Petplan Sanctuary for a long time and am very happy with them. I would recommend

Dianna Spavin, Parkway Kennels Limited, Solihull, West Midlands

I’ve been with Petplan Sanctuary since about 1997. I find their customer service is very good. Their claims process is very straightforward, with the claim forms easy to fill out. They’re also quick to respond. I would be happy to recommend.

Denise Hall, Banbury Boarding Kennels and Cattery, Banbury, Oxfordshire

I took my policy out recently, after having researched online for suitable cover. I looked at various other insurance providers, who all seemed to include far too much cover for my needs, and whose cover was confusing and expensive. Petplan Sanctuary’s cover was perfect. It covered me for just what I needed, and I wasn’t paying for cover that I didn’t need. It was also competitively priced. Applying online was super easy, really simple. Once I’d purchased my policy my documents were instantly available. I would recommend.

Karen Jennings, Bright Behaviour – Dog Behaviour Consultancy. Uttoxeter, Staffordshire

We’ve been with Petplan Sanctuary for seven and a half years, nearly eight. They’ve always been very helpful when we’ve rung up, and the process of making a claim has never been a problem. When we submit a claim it’s always dealt with speedily. I would recommend.

Mark Ditchfield, Bewdley Boarding Kennels & Cattery, Bewdley, Worcestershire
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